Business requirements
Scope the real operational problem and define the system that needs to exist.
IT Systems Administrator CRM and Business Process Automation Infrastructure and Hosting Operations
Ahmed
Hassan
Builder. Operator. Problem Owner.
I administer CRM platforms, automate business processes, and operate the hosting infrastructure, servers, and release pipelines that keep business systems running.
One technical owner from requirement to production
Four connected layers replace the gaps between specialists.
Applications and data
Create bilingual business software, integrations, content systems, and reliable data models.
Infrastructure and release
Provision servers, automate releases, configure domains, mail, SSL, backups, and monitoring.
Support and continuity
Maintain the full environment, diagnose incidents, and keep every layer working together.
Technical ecosystem
Every named capability from the CV, organized by the layer it serves.
Backend and web
PHP 8.x
Laravel 13
BLBlade
MySQL
MariaDBAPIREST APIs
ELEloquent ORMFTLaravel Fortify
Frontend
JavaScript
Alpine.js
Tailwind CSS 4
Vite
HTML5
CSS3
RTLResponsive RTL layout
Infrastructure
Linux VPS
WHM cPanel
Apache
Nginx
SSHSecure shell
Git
DNSDomain systemsCIDeployment scripting
Mail and security
IMIMAP
TLSSSL/TLS
BRBackup and recoveryHDServer hardening
Integrations
Google OAuth
Analytics
Search Console
Google Drive
Meta Graph API
PMPaymobBXBitrix24 CRMWHWebhooks
CMS and ecommerce
WordPress
WooCommerce
Joomla
TPTheme and plugin work
Systems and networking
Windows Server
ADActive Directory
Routing and switching
FWFirewallsVMVirtualisationEPEndpoint management
Practice
RARequirements analysis
GAGap analysis
SDSystem design
SPSolution planning
PSProblem solving
DOCTechnical documentation
ARBilingual delivery
LLMLLM assisted delivery
Selected systems
Business platforms I built and run end to end.
Live · Runs 4ITX Solutions daily
4ITX Desk
The all-in-one business system
The system that runs 4ITX Solutions every day — and the base every 4ITX client app is built on. Sales, documents, messaging, hosting, support, marketing, website and finance in one place, in Arabic and English.
- Leads, deals and customers with reports
- Quotations, invoices and contracts with e-signing and online payment
- WhatsApp, Facebook, Instagram, website chat and email in one inbox
- Hosting, domains, renewals and site monitoring
- Support tickets with a client portal and members area
- Campaigns, newsletters, posts and the website with a Paymob store
- Projects, to-dos, finance and profit
- Daily backups and an AI connector for Claude and ChatGPT
- Dashboard
- Sales
- Inbox
- Documents
- Services
- Tickets
- Marketing
- Work
- Finance
- Team Chat
- Website
- Files
- Administration
14Modules80+ReleasesEN + ARAIConnector
Sales
Inbox
Documents
Services
Tickets
Marketing
Work
Finance
Mail
WhatsApp
Team Chat
Website
Files
Administration
Laravel · MariaDB · Self-hosted releases · English and Arabic
Live at Grand Elev8 · First of 3 clients
4ITX Cabin
Elevator operations in one application
CRM and sales, installation projects, maintenance contracts, modernization orders, finance, purchasing and inventory in one application, deployed per client. Live and used daily by 3 clients — Grand Elev8 was the first.
Live demo: elevators.4itx.com — sample dataDemo login: username [email protected], password demodemo
- Dashboard
- CRM and sales
- Installations
- Maintenance
- Modernization
- Finance
- Purchasing
- Inventory
13Laravel8.3PHP10.11MariaDB3Live clients
CRM and sales
Installations
Maintenance
Modernization
Finance
Purchasing
Inventory
Demo: elevators.4itx.com · Sample data
Mashwary System
Staff system and Android apps
A staff system with two Android apps, live in production.
Staff system2 Android appsLive
Used-car marketplace
Built for a client
A marketplace for used cars with a website, an Android app, and a staff dashboard. Currently in testing.
WebAndroidStaff dashboardIn testing
Build
Requirements, system architecture, application code, data models, and integrations.
php artisan testDeploy
One command release pipeline with validation, transfer, migration, and recovery controls.
deploy productionOperate
Web, database, mail, background jobs, monitoring, logs, and incident diagnosis.
status: healthySecure
SSL, firewalls, access control, backups, hardening, and disaster recovery.
backup: verifiedExperience circuit
Fourteen years across technical support, systems administration, consulting, IT leadership, and product delivery.
Technical Lead, IT Infrastructure & Software
Part-time, remote. Web development, managed hosting, business applications, and IT service delivery.
IT Consultant, Fuji-ZY Egypt
Remote. Infrastructure, business systems, and technical vendor selection.
IT Lead, Grand Elev8
Remote. Infrastructure, business systems, and technical vendor selection.
IT Manager, Fuji Misr Elevators & Escalators
Part-time, remote. Established the IT function, replaced aging servers, network equipment, and endpoints, introduced backup and disaster recovery and a CRM, and reduced recurring IT costs.
System Administrator, Bitrix24 & Sales Automation
Remote. Bitrix24 administration and sales workflow automation.
IT Consultant, ICONS Computer Services
Full-time, on-site and remote.
IT System Administrator, Al Qurashi Elevators
Saudi Arabia, on-site to 2017, then remote. Built the IT setup from the ground up across two sites.
IT System Engineer, M.Z.E.C.H
On-site.
IT Technical Support, AGH Group
Saudi Arabia, on-site.
Credentials and capabilities
Education, two certificates (MCITP and EGFWD), and self-study capabilities.
MA
Computer Science
Modern Academy, Cairo. 2010.
Windows Server System Administrator
Microsoft Certified IT Professional.
Routing and switching
Self-study, no exam taken and no certificate.
FWD
Web development
Egypt Future Work is Digital.
Web content management
Self-study working knowledge, no certificate.
cPanel administration
Self-study working knowledge, no certificate.
Start a conversation
Tell me what you are building, repairing, or scaling. Your message is verified securely and delivered directly to [email protected].
Let’s build the whole system.
Bring the requirement, the difficult integration, or the infrastructure problem. We can trace it from idea to production.